General Summary:

Responsible for assisting the account managers and technicians. Assuring the technicians are scheduled and supplied with all parts needed maximizing their efficacy throughout the day.

Parts Coordinator:

• Receives all incoming requests for needed parts including replenishment of parts used the previous day and orders non-stock parts. Purchases needed parts via the COINS P.O. system.
• Coordinates part/s pick-up and deliveries to Service Technicians as needed.
• Coordinates parts for planned service accounts working with vendors to deliver direct to jobsite to meet technician.
• Coordinates refrigerant recovery program, to include maintaining stock of clean tanks and returning all used refrigerant to vendor for processing. Maintains documentation for refrigerant purchases and usage.
• Returns in a timely manner for credit all service parts purchased but no longer needed, filling out and receiving necessary paperwork to track.
• Maintains an up-to-date listing of all service parts purchased but not yet installed.
• Tracks service-tool inventory and advises Materials Manager when new/replacements may be needed.
• Assists in inventory counting, recording and necessary paperwork.
• Replenishing, ordering and returning parts, processing service work orders, over-the-counter sales, processes paperwork for HAO jobs, UPS shipping, and warranty paperwork.
• Tracks residential Carrier equipment inventory. Performs HAO job set up paperwork to include: contacting electrical contractor, ordering equipment if necessary and coding material.
• Assists with ordering, coding, and stocking inventory and supplies via the COINS purchase order system. Monitors stocking levels. Recommends new parts to stock or parts no longer needed in stock.
• Files warranty claims for parts and makes certain warranty parts are stored for 30 days and marked with the appropriate disposal date. Make certain warranty parts are returned if vendor requests them.
• Assists Service Coordinators as needed.

Knowledge, Skills and Abilities Required:

• Associate degree of higher.
• Three years of related experience.
• Knowledge of office management systems and procedures
• Excellent time management skills and the ability to multitask and prioritize work.
• Strong communication skills, both written and verbal, to engage effectively with senior executive team and coworkers.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Internet; ability to create and maintain databases and complex spreadsheets.
• Forward thinker who actively seeks opportunities for improvement and proposes solutions.

Description of physical working environment:

• Normal office environment. Routinely works from a sitting position with a computer. Regular bending, twisting, and light lifting are common with or without reasonable accommodation.

Hooper is an equal opportunity/affirmative action employer. This company considers candidates regardless of age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.